Privacy Policy

Vanguard Urban Pvt. Ltd.
ACN: 687 212 657
Last Updated: 22/05/2025

1. Overview

Vanguard Urban Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. What Personal Information We Collect

We may collect and hold a range of personal information including:

Full name, address, email address, and phone number.
Business name and ABN/ACN.
Property details (e.g. address of proposed works).
Technical documentation or architectural plans.
Payment or billing information.
IP address, device type, browser data when using our website.

We do not collect sensitive information unless required and consented (e.g. medical or criminal history for licensing purposes).

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

When you contact us through our website, phone, or email.
When you request quotes or consultancy services.
Through project documentation and permit applications.
Automatically via cookies when using our website.

4. Why We Collect and Use Your Information

We collect personal information to:

Provide consultancy and project management services.
Process applications for permits and approvals.
Communicate project updates and respond to enquiries.
Send invoices and manage payments.
Improve website functionality and client experience.
Comply with legal or regulatory obligations.

5. Disclosure of Personal Information

We may disclose your personal information to:

Architects, engineers, or certifiers involved in your project.
Local councils and regulatory bodies.
Our service providers (e.g. IT support, payment processors).
Legal, insurance, or accounting professionals when required.
Only as permitted or required by law.

We will never sell your personal information to third parties.

6. Data Storage and Security

Your personal information is stored securely in Australia and/or through reputable cloud services with strong encryption and access controls. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

7. Accessing or Correcting Your Information

You have the right to access your personal information held by us and request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below.

8. Website Cookies and Analytics

Our website may use cookies to enhance user experience and gather analytics. Cookies can be disabled via your browser settings, but this may limit functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. How to Make a Complaint

If you believe we have breached your privacy rights, you may contact us using the information below. We will respond to all complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Vanguard Urban Pvt. Ltd.
ACN: 687 212 657
Email: info@vanguardurban.com.au
Website: vanguardurban.com.au